Cairnmead Privacy Policy

Privacy Policy

Cairnmead Faculty of Safety respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

  1. What Information We Collect

We collect the following information when you use our website or purchase a course:

  • Full name and contact details (email address, phone number)
  • Billing and payment information (collected through third party but will not store card details)
  • ID number (where necessary for certification or CPD tracking)
  • Course interaction data (progress, quiz scores, certificates)
  • Any communication between you and our support team

  1. How We Use Your Information

Your personal information is used to:

  • Register and manage your user account
  • Deliver course materials and monitor progress
  • Issue certificates of completion
  • Process payments and send receipts
  • Communicate important updates or course changes
  • Meet legal and accreditation requirements

  1. Data Security

We use secure servers and third-party tools to store and process your data. Access is limited to authorised personnel only. We take reasonable technical and organisational precautions to prevent loss, misuse, or unauthorised access to your data.

  1. Sharing of Information

We do not sell or rent your personal information to third parties. Information may be shared only with:

  • Third-party service providers (e.g. payment gateways, LMS platforms) who assist in course delivery and operations
  • Professional councils (e.g. SACPCMP, ECSA) for CPD verification, if applicable
  • Legal authorities, when required to comply with a lawful request

  1. Cookies

Our website uses cookies to enhance user experience and track website usage. You can adjust your browser settings to disable cookies; however, some features may not function as intended.

By using this website, you consent to our use of cookies. You may adjust your browser settings to reject cookies, although this may affect website functionality.

  1. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal data:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of inaccurate, outdated, or unnecessary personal information.
  • Object to the processing of your personal data where applicable, including for direct marketing purposes.
  • Withdraw consent at any time, where processing is based on your consent.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your data rights under POPIA have been violated.

These rights aim to give you greater transparency and control over how your personal information is collected, used, and stored.

Information Regulator (South Africa)

  • Physical Address:
    JD House, 27 Stiemens Street,
    Braamfontein, Johannesburg, 2001
  • Postal Address:
    P.O. Box 31533,
    Braamfontein, Johannesburg, 2017
  • Phone:
    010 023 5200
  • General Enquiries Email:
    enquiries@inforegulator.org.za
  • Website:
    https://inforegulator.org.za

Specific Contact Emails:

  • POPIA Compliance:
    POPIACompliance@inforegulator.org.za
  • PAIA Compliance:
    PAIACompliance@inforegulator.org.za
  • Complaints:
    • For POPIA-related complaints:
      POPIAComplaints@inforegulator.org.za
    • For PAIA-related complaints:
      PAIAComplaints@inforegulator.org.za
  • Information Officers Registration:
    Registration.IO@inforegulator.org.za

  1. Retention of Data

We retain your data for as long as necessary to fulfil our educational and legal obligations. Certificates and enrolment records may be stored for auditing and accreditation purposes.

  1. Lawful Basis of Processing

We process your personal information lawfully in terms of Section 11 of POPIA, where such processing is necessary to provide services to you, comply with legal obligations, or where we have your consent.

  1. Cross-Border Transfers

Where your data is stored or processed outside of South Africa, such transfers will comply with Section 72 of POPIA to ensure an adequate level of protection.

  1. Operator Agreements

All third-party service providers are required to comply with POPIA and have signed data processing agreements with us to ensure your information is protected.

  1. Updates to This Policy

We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website with the revised effective date.

  1. Contact Us

If you have questions about your data or this policy, please contact:

Email: faculty@cairnmead.co.za

Phone: 012 346 5752

 

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